TERMS OF SERVICE
Krafti Media Marketing LLC
Effective Date: May 25, 2026
1. Agreement to Terms
By accessing or using any services provided by Krafti Media Marketing LLC ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms please do not use our services.
2. Services
Krafti Media Marketing LLC provides digital marketing automation services including but not limited to:
Missed call text-back systems
Automated SMS follow-up sequences
Appointment reminder automation
AI review request systems
AI chat assistant setup
Customer follow-up sequences
CRM pipeline setup and management
Performance reporting and analytics
System monitoring and maintenance
3. Service Packages
Starter Package
One-time onboarding fee: $499
Monthly maintenance fee/subscription: $99/month
Includes: Missed Call Text-Back, Automatic SMS Follow-Up, Monthly Check-In Call, Email Support, System Monitoring, Monthly Performance Report
Growth Package
One-time onboarding fee: $499
Monthly maintenance fee/subscription: $299/month
Includes: Everything in Starter plus Customer Follow-Up Sequence, Appointment Reminders, AI Review Request System, Bi-weekly Optimization, Bi-weekly Performance Report
Pro Package
One-time onboarding fee: $499
Monthly maintenance fee/subscription: $699/month
Includes: Everything in Growth plus Priority Support, AI Chat Assistant, Full CRM Setup, Weekly Performance Reports, Priority Response within 2 hours
4. Payment Terms
One-Time Onboarding Fee
The one-time onboarding fee of $499 is due before work begins
The onboarding fee covers the cost of building and installing your custom automation system
System setup and installation will be completed within 48 hours of receiving payment and all required business information
Full SMS automation functionality will be active within 3-5 business days pending carrier approval of A2P 10DLC registration
The one-time onboarding fee is strictly non-refundable under any circumstances once work has commenced
Monthly Maintenance Fee/Subscription
Monthly maintenance fee/subscription is billed automatically on the same date each month
First month maintenance fee/subscription payment is due at the time of onboarding
All payments are processed securely through our payment processor
Funds are deposited into Krafti Media Marketing LLC's business account
Late Payments
If payment fails we will attempt to charge your card 3 times
If payment continues to fail your services will be suspended
A $25 reactivation fee applies to reinstate suspended accounts
Price Changes
We reserve the right to change pricing with 30 days written notice
Existing clients will be notified via email before any price changes take effect
5. Refund Policy
One-Time Onboarding Fee — Non-Refundable
The $499 one-time onboarding fee is strictly non-refundable
This fee covers time, labor and resources used to build your automation system
No exceptions will be made regardless of circumstances
Monthly Maintenance Fee/Subscription — No Partial Refunds
Monthly maintenance fee/subscription is non-refundable once charged
Cancellation takes effect at the end of the current billing period
No partial refunds will be issued for unused days in a billing period
6. Cancellation Policy
How to Cancel
Client may cancel monthly maintenance fee/subscription at any time
Cancellation request must be submitted via email to [email protected]
Include your business name and reason for cancellation
Allow 5 business days to process cancellation
Effect of Cancellation
Cancellation takes effect at the end of the current billing period
No further charges will be made after cancellation is processed
Access to automation systems will be terminated at end of billing period
Assigned phone number purchased for your account will be released after 30 days
Krafti Media Marketing LLC retains the right to keep all system configurations built
Re-activation
Clients who cancel and wish to restart services will be charged a new one-time onboarding fee of $499
7. Client Responsibilities
As a client you agree to:
Provide accurate and complete business information
Update your business phone number on your website and all listings to the assigned number provided
Respond to our communications within a reasonable timeframe
Notify us of any changes to your business that may affect the automation system
Ensure your Google Business Profile is accessible for review management
Comply with all applicable laws regarding SMS marketing and communications
8. SMS Compliance
By using our services you agree to comply with all applicable SMS regulations including the Telephone Consumer Protection Act (TCPA)
All automated messages include opt-out instructions (Reply STOP)
Client is responsible for ensuring their customers have consented to receive SMS communications
Krafti Media Marketing LLC is not liable for any TCPA violations resulting from client's use of our services
9. A2P 10DLC Registration
SMS messaging requires A2P 10DLC registration with carriers before automated text messages can be sent
Each client account requires its own individual campaign registration
Krafti Media Marketing LLC will handle the entire registration process on your behalf
Registration approval is subject to carrier review and is not guaranteed by Krafti Media Marketing LLC
Approval may take 3-5 business days after submission
SMS functionality will be limited until registration is fully approved by carriers
Krafti Media Marketing LLC will notify you once your registration has been approved
A2P registration fees are included in your one-time onboarding fee at no additional cost to you
Ongoing monthly carrier fees associated with SMS campaign maintenance are included in your monthly maintenance fee/subscription
If registration is rejected due to inaccurate business information provided by the client a resubmission fee of $49.50 will be charged. This covers the carrier resubmission fee of $24.50 and a $25.00 administrative processing fee payable to Krafti Media Marketing LLC
Krafti Media Marketing LLC is not liable for delays or rejections caused by carrier review processes
10. Assigned Phone Numbers
Assigned phone numbers purchased for client accounts remain the property of Krafti Media Marketing LLC
Upon cancellation the assigned phone number will be released after 30 days
Clients wishing to transfer their assigned number to another provider must submit a port-out request to [email protected] before their cancellation date
A $25 port-out processing fee payable to Krafti Media Marketing LLC applies to all number transfers
Additional carrier fees charged by the receiving provider are the responsibility of the client
Port-out requests must be submitted at least 5 business days before cancellation takes effect
Krafti Media Marketing LLC is not responsible for any delays caused by the receiving provider during the transfer process
If no port-out request is received within 30 days of cancellation the number will be permanently released and cannot be recovered
11. Performance and Results
Krafti Media Marketing LLC makes no guarantees regarding specific results
Performance depends on factors including but not limited to: industry, call volume, lead quality, market conditions and client cooperation
Results may vary from client to client
We will make every effort to optimize your system for best performance
12. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of our business relationship
Client agrees not to share or disclose the tools, platforms or systems used by Krafti Media Marketing LLC to provide services
Krafti Media Marketing LLC agrees to keep all client business information strictly confidential
13. Intellectual Property
All automation systems, workflows and configurations built by Krafti Media Marketing LLC remain the intellectual property of Krafti Media Marketing LLC
Client is granted a license to use these systems while an active subscriber
Upon cancellation this license terminates
Client may not replicate, resell or redistribute any systems built by Krafti Media Marketing LLC
14. Limitation of Liability
Krafti Media Marketing LLC shall not be liable for any indirect, incidental, special or consequential damages
Our total liability to any client shall not exceed the total amount paid in the most recent 30-day period
We are not liable for service interruptions caused by third-party platforms or telecommunications carriers
15. Third-Party Platforms
Our services rely on third-party platforms and telecommunications providers
We are not responsible for outages, policy changes or service interruptions caused by these platforms
We will make every effort to resolve issues caused by third-party platforms promptly
16. Termination by Krafti Media Marketing LLC
We reserve the right to terminate services immediately and without refund if:
Client violates these Terms of Service
Client uses our services for unlawful purposes
Client engages in abusive or threatening behavior toward our team
Client fails to pay after multiple attempts
Client misrepresents their business or intent
17. Governing Law
These Terms of Service shall be governed by the laws of the Commonwealth of Virginia
Any disputes shall be resolved in the courts of Prince William County, Virginia
Both parties agree to attempt resolution through good faith negotiation before pursuing legal action
18. Dispute Resolution
In the event of a dispute both parties agree to first attempt resolution through direct communication
If unresolved disputes may be submitted to mediation before legal action
Client waives the right to participate in class action lawsuits against Krafti Media Marketing LLC
19. Modifications to Terms
Krafti Media Marketing LLC reserves the right to modify these Terms of Service at any time
Changes will be posted on our website with an updated effective date
Continued use of our services after changes constitutes acceptance of new terms
Clients will be notified of significant changes via email
20. Entire Agreement
These Terms of Service constitute the entire agreement between Krafti Media Marketing LLC and the client
These terms supersede any prior agreements or understandings
Any modifications must be agreed upon in writing by both parties
21. Contact Information
For questions regarding these Terms of Service please contact:
Krafti Media Marketing LLC 3034 Choctaw Ridge Ct Woodbridge, VA 22192
📞 Tel: 571-554-5162 📧 Email: [email protected] 🌐 Website: kraftimediamarketing.com
By purchasing any service from Krafti Media Marketing LLC you acknowledge that you have read, understood and agree to these Terms of Service.